Shipping policy

Products sold by AaronHouse are all shipped from Hokkaido, Tokyo and other Japanese cities directly to customers with an average delivery time in 5-10 business days (ETA to HI and AK may vary). Tracking number is available within 24-48 hours once the package label is created.

Delivery Area：United States.   

Free shipping on orders over $99 (before tax, including $99); flat shipping rate is $29.99 otherwise. Alaska and Hawaii regions calculate real-time shipping fees based on the express delivery provider.

Occasional delays in shipping time or product confiscation due to random inspections by U.S. customs will be covered by the seller, provided that the customer provides evidence of the customs inspection. In cases where the customer is required to pay customs duties after inspection, this risk is to be borne by the buyer. Please carefully review the customs regulations of your respective country.

If you are experiencing a non-delivery or your tracking information states your package was delivered by carrier but you have not received it; or you inspect any damages occurred during shipping, you should contact HongMall customer service within 3 days of your receipt, we will assist you with the carrier to locate the package or initiate a claim. Please note that we require photos of the damaged items for insurance purposes. This allows our shipping carriers to provide better services in the future. Additionally, if the package is not successfully delivered and is returned due to reasons attributable to the customer, they will be responsible for the round-trip shipping costs.