Refund policy

Return
Products sold by Aaron House are all shipped from Hokkaido, Tokyo and other Japanese cities directly to customers with an average delivery time in 5-7 business days (ETA to HI and AK may vary). Tracking number is available within 24-48 hours once the package label is created. Also, please be advised that Japanese Holidays can be different from those in US, so delivery may experience delays during Japanese holidays, too.

We disclaim responsibility for light abrasion in product packaging or issues that have nothing to do with product quality. Most of our products are short shelf-life items, with no inventory available. They require procurement upon order placement, resulting in relatively longer delivery time. We appreciate your understanding and kindly ask customers to place orders accordingly. Since the product has a short shelf life, if there are any missing items or quality issues, please contact customer service within 3 days of receiving the product with clear photos or videos.

Please try your best to arrange to sign for your packages in person with delivery personnel to avoid possible loss or thefts. The package requires the customer's personal signature for receipt. If not signed for by the customer, the customers will bear the risk of the package being lost or misplaced. Additionally, if the package is not successfully delivered and is returned due to reasons attributable to the customer, the customers will be responsible for the round-trip shipping costs. We will cover the loss and costs caused by delivery delay due to US custom random inspections, however, we need customers to provide evidence for the inspections. If there are any costs of custom duties incurred, customers are going to undertake the risks.

As some of our products are exclusive from Hokkaido and shipped directly from Hokkaido, the shipping costs may be slightly higher than others. Due to the current lack of cold chain transportation for international small parcel shipping, our store takes measures such as placing coolants or ice bags, and using insulated bags to ensure that products remain cool at a lower temperature during transit, especially during the high temperatures of summer. Please make sure to promptly receive your package upon arrival to prevent product damage due to high temperatures. If you don’t release signature accepting the package, and the package delivery is delayed because you failed to sign for it within one day, resulting in the product melting, going bad or getting damaged, our store will not be responsible for any refunds.

By purchasing this product, you agree to accept all these terms and conditions. Thanks for understanding!